F.A.Q
F.A.Q.
All orders will be processed same day or within 1-2 business days. If the orders are placed in the weekend the order will be sent the following business day.
Shipping
The orders will be shipped with our preferred shipping partner and you will receive a tracking number when the order has been fulfilled. Delivery time 2-10 days depending on location.
International
We offer international shipping with a flat rate of $25 with subject to duty & taxes at destination. Australia shipping rate is $50. We are located in Denmark so all orders to the USA is free of duty and taxes for up to $800 of value. In the EU duty and taxes are fee. A tracking number will be provided for your convenience at time of order fulfillment.
Exchanges & Returns
Returns
If there is any reason why you shouldn't be 100% satisfied with your MALAIKA purchase we accepts returns received within 14 days from date of purchase. Items has to have their tags attached, and in their original condition. Refunds will be issued once the product has been received and inspected. The customer is responsible for the return label.
To get started send an email to info@malaikanewyork.com and we will get the process started. Items "On Sale" are not eligible for return.
Exchanges
If you need to make an exchange please let us know what size you would want and we will send you a free return label. Once we receive the item we will make sure to send you the correct size you need free of charge. Contact us at info@malaikanewyork.com.