F.A.Q
F.A.Q.
All orders will be processed the same day or within 1-2 business days. If the orders are placed on the weekend, the order will be sent the following business day.
Shipping
The orders will be shipped with our preferred shipping partner, and you will receive a tracking number when the order has been fulfilled. Delivery time is 2-10 days, depending on the location.
International
We offer international shipping at a flat rate of $25, subject to duty and taxes at the destination. The Australian shipping rate is $50. We are located in Denmark, so all orders to the USA have a 20% duty charge at the destination. In the EU, duties and taxes are free. A tracking number will be provided for your convenience at the time of order fulfillment.
Exchanges & Returns
Returns
If there is any reason why you shouldn't be 100% satisfied with your MALAIKA purchase, we accept returns received within 14 days from the date of purchase. Items have to have their tags attached and in their original condition. Refunds will be issued once the product has been received and inspected. The customer is responsible for the return label.
To get started, send an email to info@malaikanewyork.com and we will get the process started. Items "On Sale" are not eligible for return.
Exchanges
If you need to make an exchange, please let us know what size you would want and we will send you a free return label. Once we receive the item, we will send you the correct size free of charge. Contact us at info@malaikanewyork.com.